Contacts and Support

Technical support is available from KernelPro Software or its authorized resellers under their standard support policies for those who have purchased licenses for the USB over Ethernet. As a rule, we answer emails within several hours, but sometimes it may take up to 24 hours. Also please allow up to 48 hours for responses to your inquiry on weekends and holidays.

Our contacts:

When writing to support, please specify as much information as possible about your problem. Also include your order number, program version number, Windows version (including Service Pack number) and detailed problem description.